How to automate your SME?
The process of making certain actions automatic without the participation of anyone is called automation. The origins of automation are found in prehistoric times with the use of simple machines.
Where do we find automation?
Automation isn’t only applied in industrial and manufacturing processes; In fact, automation is mostly seen in services and our daily lives.
Automation has now become a fundamental part of our lives. We not only see automation as a service standard but also as a requirement, something we hope to see and receive.
Simple services and situations such as long queues in banks, cinemas, government offices, etc. have been automated...How about receiving your paycheck and making payments?
With the use of technology (Internet, software, sensors and devices), we have become accustomed to automation being completely normal. Common activities such as ordering food, making payments, ordering a taxi, booking trips, buying tickets among many other ordinary tasks have become automated to such an extent that it’s no longer necessary to have any human interaction.
In what type of business do we find automation?
Automation benefits and is mostly seen in large businesses such as airlines, hotels, corporations, manufacturing and in businesses that provide solutions to automate industries such as Uber.
Can we find automation in SMEs?
Generally, the smaller the business, the less is invested in technology and the less automation there is. It is a vicious circle where businesses are less efficient with their time, which affects their costs and in turn impacts sales. The risk? Slow or almost non-existent growth and high chances of disappearing.
How to automate an SME?
Automation doesn’t have to be expensive or difficult. The first thing to do is:
1) Identify the process or activities that make your business inefficient or that are causing errors or problems. Your businesses’ biggest headaches. Who better than you who knows your SME and its problems. It is recommended that you take note of your current metrics, so you know exactly what effects these problems are having.
2) Analyze these problems and creatively identify how you could perform the same activities more efficiently. See how businesses similar to yours do things and what they use. Not only the competition, but businesses like yours with similar processes.
3) Start by automating one process at a time. Give yourself time and be patient; the results will not necessarily be noticeable in the first few days. It’s an adaptation process. The important thing is that once you take a step towards automation, you don’t turn back or make a change halfway.
4) After a month, ask yourself, “would I go back and do things as I did them before?” Ask your employees and customers their opinion regarding how things are now and how they were before. Compare the metrics you took before automating with your new metrics. Is there any improvement?
5) Repeat the cycle until you are satisfied with the automation of your business.
If you implemented automation well in your processes, you should be doing things considerably faster than before, having fewer errors and you should see a slight increase in your sales.
What does Osmos Cloud automate?
We create a solution that automates the sales process of most SMEs that send quotes. We know the time and effort it takes to create quotes and following them up, that's why we developed a solution that automates this process of creating + sending + tracking quotes.
It is proven that businesses that use Osmos save up to 95% of their time in this sales process.
If your SME sends quotes it’s worth trying out Osmos Cloud. You can try it at no cost and you don't need a credit card.